Payments online will be requested through Paypal, debit or credit card. When a payment has been taken you will receive an email confirming your order has been placed. If you are struggling to pay online please contact us directly and we can process your order over email or telephonically.
Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries Royal Mail International Tracked, or swift couriered via Worldnet.
Delivery time varies depending on payment clearance and product availability. All of our pieces are made from our workshop in West London (UK). Every piece is made to order and will take between 2-3 weeks to complete from when your order was confirmed. However please let us know if you require your order urgently – we are happy to prioritise orders in special cases.
Orders will be dispatched using Royal Mail’s Special Delivery service. All UK orders incur a flat charge of £10.
Deliveries within Europe:
We use Royal Mail’s International Tracked and Signed For service for deliveries within Europe. The delivery time takes 4-9 working days. We charge a flat rate of £15 for delivery within Europe. If you’d like a swifter delivery option please contact us directly and we can arrange delivery by courier service.
Deliveries to the rest of the World:
For deliveries to the rest of the world the deliver time is approximately 10 days depending on where in the world the item is being sent to. We charge a flat rate of £25 for deliveries outside of the UK and Europe. If you need your item urgently please let us know at firstname.lastname@example.org.
International delivery is the responsibility of the postal service in the destination country and Hélène Turbé ltd cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.