Terms and Conditions
Please note that each product is hand made by Hélène Turbé Ltd and therefore unique. Slight variations in form and material are part of the unique character of the work.
Payments online will be requested through Paypal, debit card or credit card. When a payment has been taken you will receive an email confirming your order has been placed. If you are struggling to pay online please contact us directly.
Delivery time varies depending on payment clearance and product availability. All of our pieces are made from our workshop in West London (UK). Every piece is made to order and will take between 2-3 weeks to complete from when your order was confirmed. However please let us know if you require your order urgently – we are happy to prioritise orders in special cases.
Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries Royal Mail International Tracked or swift couriered via Worldnet. Please refer to our Shipping Options page for delivery charges.
International delivery is the responsibility of the postal service in the destination country and Hélène Turbé cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges are the sole responsibility of the customer. You will be provided with a tracking number for your order when it gets dispatched.
A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.
Please email email@example.com with any specific enquiries.
Sales and returns
We are committed to making our customers happy so please contact us as soon as possible if you experience any issues with your purchase.
If in the unlikely event you are unhappy with your order, please get in touch with me immediately. Each return will be assessed on a case-by-case basis only.
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. We will happily re-size a ring at charge of £40 per ring.
We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.
Please make sure to provide us with the correct ring size when placing your order. If you do not know your desired ring or bangle size, please refer to our ‘Sizing Guide' located in the footer of the website.
One of a kind
Each product is handmade and therefore unique and small variations will occur resulting in slight differences from any photographs or items in stock. Stone and metal colours may vary and sizes are accurate within reason. We are also aware that variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown digitally, for which we cannot accept responsibility.
For bespoke and customised orders we require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Hélène Turbé Jewellery Ltd until paid for in full.
Taxes and import duties
Hélène Turbé n Ltd. is VAT-registered (registration number GB 726529028), and as such we are required to charge VAT at 20% on orders shipped within the EC. Orders shipped outside the EU are eligible for VAT free prices, but may be liable for import duty.
All items shown are VAT inclusive.
Please send us an email to enquire the cost of sending an item overseas firstname.lastname@example.org, we will remove the VAT from the item if you are a resident outside of the EU.
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Design Rights and Copyrights remain the sole property of Hélène Turbé Ltd. Prices are correct at the time of publication. Hélène Turbé Ltd reserves the right to review her prices at any time.