Hélène Turbé, Artiste joaillère
Cart 0


The Charter below details the policy of Les productions d'Hélène with regard to the collection of cookies and personal data for the site www.heleneturbe.com. This Charter applies to all information provided by yourself or collected during your navigation.

We respect your concerns regarding the confidentiality of the information you provide to us. In doing so, you consent to our use and, where appropriate, we transfer your information in order to process your newsletters requests or your orders on the Site. Consequently, it is recommended to read this Charter very carefully.

By using the Site, you may be required to communicate your personal data to us in particular in the context of creating an account, browsing the site, subscribing to a newsletter, taking an order, or simply when subscribing to the newsletter.

All personal information that you may be required to transmit to us is subject to the provisions of Law No. 78-17 Information Technology and Liberties of January 6, 1978 as amended and to European regulations on the protection of personal data. (GDPR)

In addition, Les Productions d'Hélène may collect certain information relating to your browsing on the Site. This collection is carried out under the conditions described in the "Cookies" article of this Charter.

Company name: Les Productions d'Hélène
Legal form: SARL
Share capital: € 1,000
Headquarters: 55 Boulevard de La Liberté - 44100 Nantes
Siren number: 833 206 022 00018
VAT number: FR 52833206022
Telephone: +33 (0) 628870009


3.1 Purpose of data collection
The site collects and processes only the personal data necessary for the management of customer relations, order tracking, deliveries, invoicing, management of customer contacts, complaints and after-sales service, electronic communications, newsletters.

In order for us to collect this information, the purpose of the requests is clearly indicated and the processing is carried out, depending on the context in which they are collected:

With your consent
And / or as part of our contractual relationships, including a purchase
A legal obligation

3.2 Data collected
The data collected are as follows:
your identity
Your contact details
Your purchases (in store and online)
Your online journey
Your exchanges via contact

3.3 Data recipient
All of the personal data collected on the Site is intended for the company Les productions d'Hélène.

3.4 Data transfers abroad
Some recipients of your data are located abroad, their transfer outside the European Economic Area (EEA) is carried out with appropriate guarantees, including contractual, in accordance with the applicable regulations on the protection of personal data.

Special care is taken in contracting our services with our suppliers and all third-party companies in order to protect your data, in accordance with the regulations in force, as soon as these are processed outside the EEA.

3.5 Data security and confidentiality
The company Les productions d'Hélène has taken the necessary measures to put in place all the technical measures to ensure the security and confidentiality of the personal data processed and to prevent them from being corrupted or from being accessed by a third party without authorization. However, insofar as the company Les productions d'Hélène does not master all information systems technologies, it draws the attention of visitors to the existence of possible risks.

If necessary the company Les productions d'Hélène would notify you, within the legal deadlines, of any personal data breaches and would also notify the supervisory authority responsible for the protection of personal data of the violations found.


Les productions d'Hélène will not transfer or sell your personal data to unaffiliated third parties and partners unless it has informed you in advance and you have expressly given your consent or the regulations so require.
Les productions d'Hélène online store is hosted on Shopify Inc. They provide the online e-commerce platform that allows Les productions d'Hélène online store to sell its services and products to you.

Your data is stored in the data storage system and databases of Shopify, and in the general application of Shopify. Your data is kept on a secure server protected by a firewall.

Payment :

If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). The information relating to your purchase transaction is kept as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted.

All direct payment gateways meet the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of the joint effort of companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard allow secure processing of credit card data by our store and its service providers.


You can access your data or request their erasure. You also have a right of opposition, a right of rectification and a right to limit the processing of your data.

You can exercise these rights by contacting:

Les productions d'Hélène
Hélène Turbé
55 Boulevard de la Liberté
44100 Nantes

Or by email to contact (@) heleneturbe.com


The company Les productions d'Hélène is particularly attentive to its customers, which is why it uses cookies to, for example, identify you to access your account, memorize your consultations, manage your shopping cart and personalize the offers it offers.

These cookies are issued by the site in order to facilitate your navigation.

7.1 What is a cookie?
A cookie is a small text file placed on your computer, mobile or tablet when you visit a site or consult an advertisement.

The purpose of these files is in particular to collect information relating to your browsing on the sites and to send you personalized services.
Cookies can only be viewed or modified by their issuer.
There are several types of cookies.

7.2 Functional cookies, essential for the use of the site.
They allow you to use the main functionalities of the site such as the purchase of products or access to your account for example.

By deactivating the use of these cookies, you will no longer be able to benefit from these functions.

7.3 Site performance cookies
Performance cookies allow the optimization of the website and to target any technical problems that you may encounter.
They also collect information about how you navigate the site.
The information kept cannot be used for commercial purposes.

7.4 Cookies and machine identifiers for the purpose of securing transactions
When ordering on the site, Les Productions d'Hélène or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular the information necessary for the recognition of equipment (computer, tablet or telephone portable) to allow the identification of your equipment and this for the purpose of securing transactions (prevention of the risk of fraud).

Cookies or machine identifiers are used in this case. You are informed of this collection of information relating to your terminal to constitute a machine identifier by a banner as soon as you arrive on the site. By continuing your purchases on our site without setting the collection of your machine identifiers, you agree to the collection of this information and the creation of the identifier.

7.5 Details of the coockies used
Here is a list of cookies we use. We have listed them here so that you can choose whether or not to allow them.

_session_id, unique session identifier, allows Shopify to store information relating to your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes since the last visit. Used by the internal statistics tracking system of the provider of our website to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of shop visits per unique customer.

cart, unique identifier, persists for 2 weeks, stores information related to your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to find out if the current visitor has access.

7.6 Accept or refuse cookies, exercise your choice, manage your preferences.

You can choose to deactivate cookies at any time.
Your browser can be set to notify you of the cookies that are stored on your computer and ask you to accept them or not.
You can accept or refuse cookies on a case-by-case basis or refuse them systematically once and for all.
We remind you that the setting is likely to modify your conditions of access to our services requiring the use of cookies.

If your browser is configured to refuse all cookies, you will not be able to make purchases or take advantage of essential functions of our site, such as storing items in your basket or receiving personalized recommendations. In order to manage cookies as closely as possible to your expectations, we invite you to configure your browser taking into account the purpose of the cookies as mentioned above.

Here's how to control or prevent the storage of cookies:

The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your preferences regarding cookies.