GENERAL TERMS AND CONDITIONS OF SALE
Article 1: object
These general conditions of sale exclusively govern sales made on the heleneturbe.com website of products offered by Les productions d'Hélène to buyers who are consumers and specify the conditions of order, payment, delivery and management of possible product returns ordered by Customers.
The General Terms and Conditions of Sale are made available to Customers on the Hélène productions site where they can be viewed directly.
The General Conditions of Sale are enforceable against the Customer who declares to have read and accepted them by checking the box "I accept the General Conditions of Sale" before the implementation of the online ordering procedure.
Hélène's productions reserves the right to modify its General Conditions of Sale at any time. In case of modification of the General Conditions of Sale, the General Conditions of Sale applicable are those in force on the date of validation of the order. It is therefore up to the Customer to refer to it during each order validation.
The nullity of a contractual clause does not invalidate the General Conditions of Sale.
The temporary or permanent application of one or more clauses of the General Conditions of Sale by Les productions d'Hélène cannot be considered as a waiver on its part of the application of this or these clauses or other clauses of the General Conditions of Sale which continue to produce their effects.
Article 2 - Presentation of products
The essential characteristics of the products offered for sale are presented on heleneturbe.com in the E-Shop section inside each product sheet. The images and colors of the products sold on heleneturbe.com may however differ from the actual colors due to the effect of the Internet browser and the screen used.
The responsibility of the company Les productions d'Hélène cannot be engaged if errors are introduced there. All the texts and images presented on the site of Les productions d'Hélène, are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
Article 3 - Period of validity of sales offers:
The products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by email and the order will be reimbursed as soon as possible.
Article 4 Product prices
The "E-Shop" section of our site indicates the prices in euros all taxes included, excluding shipping costs. The amount of VAT is specified during the selection of a product by the customer and the shipping costs appear on the screen at the end of the selection of the various products by the customer. Although Les Productions d'Hélène strives to verify the accuracy of the information published on its site, it does not provide any guarantee regarding the accuracy, reliability and completeness of this information. Les productions d'Hélène reserves the right to modify its prices at any time. Les Productions d'Hélène does not guarantee the price of a product before an order confirmation is issued by its departments, thus indicating the existence of a binding sales contract. If the correct price of a product is higher than the price displayed on the site, we will contact you to obtain your acceptance before confirming the order. Without return from you, your order will be canceled, you will receive notification by email.
Article 5 - Order
The customer validates his order when he activates the Confirm your order link at the bottom of the Summary page of your order after accepting these conditions of sale. Before this validation, it is systematically offered to the customer to check each of the elements of his order; he can thus correct any errors.
Les productions d'Hélène confirms the order by email; this information includes in particular all the elements of the order and the information regarding the customer's right of withdrawal.
The data recorded by the company Les productions d'Hélène constitute proof of the nature, content and date of the order. This is archived by Les Productions d'Hélène under the legal conditions and deadlines; the customer can access this archive by contacting the Customer Relations department.
Article 6 - Terms of payment
Payment for orders is made via Paypal and most of the credit cards. Orders are only sent after verification and acceptance of payment.
Article 7 - Delivery
When ordering, you must fill in your full address, as well as the additional information necessary for delivery (valid telephone number, entry code, intercom, building, floor, staircase, etc.).
Shipments to France are made either by Colissimo or by Declared Value according to the nature of the products purchased. The deadlines can vary from 2 to 5 days.
Shipments outside France are made by Valeur Déclarée or Colissimo, depending on the nature of the products purchased. The deadlines vary between 2 and 10 days depending on the country or the destination addresses.
The tracking number will be emailed to you after sending.
Any customs and other costs are the responsibility of the buyer.
You can track your package by indicating its shipping number on its respective site: www.laposte.fr, www.colissimo.fr
Delivery issues:
Les Productions d'Hélène is not responsible for any delays that may be caused by post.
Any defect or delay in delivery greater than eight working days must be reported to us as soon as possible at +33 6 28 87 00 09 or by email in the contact us section of the site. Any complaint made beyond thirty days after the date of validation of your order cannot be taken into account.
You will have to check the conformity of the goods at the time of delivery. In case of problems (open package, damaged etc.) you must report it on the delivery voucher and contact Customer Service by email or phone.
If your purchase did not give you complete satisfaction, you can return it and request an exchange or refund under the conditions provided for in the Return and refund article.
Article 8 - Return and refund
The customer has a period of seven clear days from delivery to return the product, the return costs being borne by him. The price of the product is then reimbursed within one month of receipt of the product by Les productions d'Hélène. He can also request exchange of the product.
However, products returned incomplete, damaged or soiled will not be accepted. As well as products on sale, personalized orders, and orders of particular sizes.
Article 9 - Customer relations & After-sales service
For any information, question or complaint, the customer can contact:
Tuesday to Saturday 12:30 p.m. to 6 p.m.
at the favorite boutique-workshop, Hélène Turbé
5 rue des Hauts Pavés, 44100 Nantes
+33 6 28 87 00 09
By email in the "contact us" section of the site.
Article 10 - Applicable law, disputes
These general conditions of sale are subject to French law regardless of the country of delivery, in the event of a legal dispute, only the French courts will be competent. In the event that a dispute arises from this contractual relationship, the Client and the Company Les productions d'Hélène undertake before any legal action to seek an amicable solution.
The nullity or the illicit character of one of the clauses of the present general conditions of sale will not carry the nullity of the said conditions; the clause to be inserted to replace the canceled one will be the one in force.
These general conditions of sale exclusively govern sales made on the heleneturbe.com website of products offered by Les productions d'Hélène to buyers who are consumers and specify the conditions of order, payment, delivery and management of possible product returns ordered by Customers.
The General Terms and Conditions of Sale are made available to Customers on the Hélène productions site where they can be viewed directly.
The General Conditions of Sale are enforceable against the Customer who declares to have read and accepted them by checking the box "I accept the General Conditions of Sale" before the implementation of the online ordering procedure.
Hélène's productions reserves the right to modify its General Conditions of Sale at any time. In case of modification of the General Conditions of Sale, the General Conditions of Sale applicable are those in force on the date of validation of the order. It is therefore up to the Customer to refer to it during each order validation.
The nullity of a contractual clause does not invalidate the General Conditions of Sale.
The temporary or permanent application of one or more clauses of the General Conditions of Sale by Les productions d'Hélène cannot be considered as a waiver on its part of the application of this or these clauses or other clauses of the General Conditions of Sale which continue to produce their effects.
Article 2 - Presentation of products
The essential characteristics of the products offered for sale are presented on heleneturbe.com in the E-Shop section inside each product sheet. The images and colors of the products sold on heleneturbe.com may however differ from the actual colors due to the effect of the Internet browser and the screen used.
The responsibility of the company Les productions d'Hélène cannot be engaged if errors are introduced there. All the texts and images presented on the site of Les productions d'Hélène, are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
Article 3 - Period of validity of sales offers:
The products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by email and the order will be reimbursed as soon as possible.
Article 4 Product prices
The "E-Shop" section of our site indicates the prices in euros all taxes included, excluding shipping costs. The amount of VAT is specified during the selection of a product by the customer and the shipping costs appear on the screen at the end of the selection of the various products by the customer. Although Les Productions d'Hélène strives to verify the accuracy of the information published on its site, it does not provide any guarantee regarding the accuracy, reliability and completeness of this information. Les productions d'Hélène reserves the right to modify its prices at any time. Les Productions d'Hélène does not guarantee the price of a product before an order confirmation is issued by its departments, thus indicating the existence of a binding sales contract. If the correct price of a product is higher than the price displayed on the site, we will contact you to obtain your acceptance before confirming the order. Without return from you, your order will be canceled, you will receive notification by email.
Article 5 - Order
The customer validates his order when he activates the Confirm your order link at the bottom of the Summary page of your order after accepting these conditions of sale. Before this validation, it is systematically offered to the customer to check each of the elements of his order; he can thus correct any errors.
Les productions d'Hélène confirms the order by email; this information includes in particular all the elements of the order and the information regarding the customer's right of withdrawal.
The data recorded by the company Les productions d'Hélène constitute proof of the nature, content and date of the order. This is archived by Les Productions d'Hélène under the legal conditions and deadlines; the customer can access this archive by contacting the Customer Relations department.
Article 6 - Terms of payment
Payment for orders is made via Paypal and most of the credit cards. Orders are only sent after verification and acceptance of payment.
Article 7 - Delivery
When ordering, you must fill in your full address, as well as the additional information necessary for delivery (valid telephone number, entry code, intercom, building, floor, staircase, etc.).
Shipments to France are made either by Colissimo or by Declared Value according to the nature of the products purchased. The deadlines can vary from 2 to 5 days.
Shipments outside France are made by Valeur Déclarée or Colissimo, depending on the nature of the products purchased. The deadlines vary between 2 and 10 days depending on the country or the destination addresses.
The tracking number will be emailed to you after sending.
Any customs and other costs are the responsibility of the buyer.
You can track your package by indicating its shipping number on its respective site: www.laposte.fr, www.colissimo.fr
Delivery issues:
Les Productions d'Hélène is not responsible for any delays that may be caused by post.
Any defect or delay in delivery greater than eight working days must be reported to us as soon as possible at +33 6 28 87 00 09 or by email in the contact us section of the site. Any complaint made beyond thirty days after the date of validation of your order cannot be taken into account.
You will have to check the conformity of the goods at the time of delivery. In case of problems (open package, damaged etc.) you must report it on the delivery voucher and contact Customer Service by email or phone.
If your purchase did not give you complete satisfaction, you can return it and request an exchange or refund under the conditions provided for in the Return and refund article.
Article 8 - Return and refund
The customer has a period of seven clear days from delivery to return the product, the return costs being borne by him. The price of the product is then reimbursed within one month of receipt of the product by Les productions d'Hélène. He can also request exchange of the product.
However, products returned incomplete, damaged or soiled will not be accepted. As well as products on sale, personalized orders, and orders of particular sizes.
Article 9 - Customer relations & After-sales service
For any information, question or complaint, the customer can contact:
Tuesday to Saturday 12:30 p.m. to 6 p.m.
at the favorite boutique-workshop, Hélène Turbé
5 rue des Hauts Pavés, 44100 Nantes
+33 6 28 87 00 09
By email in the "contact us" section of the site.
Article 10 - Applicable law, disputes
These general conditions of sale are subject to French law regardless of the country of delivery, in the event of a legal dispute, only the French courts will be competent. In the event that a dispute arises from this contractual relationship, the Client and the Company Les productions d'Hélène undertake before any legal action to seek an amicable solution.
The nullity or the illicit character of one of the clauses of the present general conditions of sale will not carry the nullity of the said conditions; the clause to be inserted to replace the canceled one will be the one in force.